FAQ

Welcome to MyCrewBags.com! Whether you're a frequent flyer, a road warrior, or a professional traveler, we’re here to make sure you’re geared up with the best travel products available. Here’s everything you need to know about how we work and who we serve.

Mission Statement
At MyCrewBags.com, we believe great luggage makes a great journey. Our mission is to bring high-quality travel gear to the working professionals and explorers who need it most without sacrificing style, reliability, or service.

What is MyCrewBags.com?
MyCrewBags.com is a travel store founded by a flight attendant, built for travelers of all kinds. We specialize in premium luggage and travel accessories sourced from top brands — with special access, pricing, and service for the people who live life on the go.

Who We Serve
We proudly serve flight attendants, pilots, airline employees, sports teams, entertainment and touring professionals, music festival production crews, military personnel, law enforcement, and first responders. Our site is also open to the public — because everyone deserves quality gear for their next adventure.

Is MyCrewBags.com an authorized retailer?
Yes! MyCrewBags.com is an authorized retailer for Briggs & Riley, Portland Gear, Ricardo Beverly Hills, and StrongBags Inc.

Promo Code Availability
We offer promotions throughout the year! Some offers are open to everyone, while others are reserved for verified professionals. Be sure to join our email list or follow us on social media to hear about the latest sales and limited-time specials.

Airline employees may request a promo code by clicking here.

Bulk and Team Orders
Outfitting a crew or team? We’re happy to help. We offer special pricing for bulk orders and can work with you to tailor a solution for your airline, agency, team, or production group. Contact us at support@mycrewbags.com to get a custom quote.

Warranty
All brands we carry honor their own warranty policies. We proudly feature brands known for their exceptional guarantees — including Briggs & Riley’s famous lifetime warranty. Specific warranty information is available on each product page or by request.

Returns and Exchanges
Due to our exclusive pricing agreements and fulfillment partnerships with premium luggage brands, ALL SALES ARE FINAL. We are unable to accept returns or exchanges for reasons such as buyer's remorse, sizing, or preference change.

Returns will only be accepted if you received an incorrect item due to a fulfillment error. If you believe your order is incorrect, please contact us within 7 days of delivery at support@mycrewbags.com. Be sure to include your order number and clear photos of the item you received so we can assist you promptly.

Eligibility
To access certain discounts, you may be asked to verify your employment or affiliation after purchase. If verification is required, you’ll receive a simple form to complete. Checking out with your official work or agency email (for example, .mil, .gov, airline or agency domains) can help you skip this step. We reserve the right to cancel any order if verification cannot be completed.

Shipping
Most orders ship either directly from the manufacturer or from our Chicago warehouse. Shipping times can vary slightly by brand, but you’ll always receive tracking details once your order is on its way.

Interested in Partnering With Us?
We’re always looking to build strong partnerships. If you represent a brand, event, employer, or organization that would like to collaborate with MyCrewBags.com, please email support@mycrewbags.com. We’d love to hear what you have in mind.